Frequently Asked Questions

  • Q
    What to look for when choosing a project for investment in the site?
    A
    Pay attention to the information about the project - more complete it is, the better. Also, you should definitely enter into correspondence with a representative of the investment project and ask him all your questions.
  • Q
    I have a certain amount of money to invest. How to find a project that fits my criteria?
    A
    The projects presented on the website contain information about the amount of them for investment. Pay attention to this criterion when choosing an investment project in the directory.
  • Q
    How can I be sure that the investment project, I found on the site, in fact, there is not a fiction?
    A
    Each project is presented on the site are carefully checked by the administration to prevent fraud. You can be sure that the site provides only ready for sale or implementing investment projects.
  • Q
    At what stage can join the project?
    A
    Absolutely any - you can finance even a good idea.
  • Q
    Are employees portal somehow help me quickly find an investor for the project?
    A
    Yes, provided that you use the site through tariff Premium. In this case, you can request an automatic manual personnel search portal contractors for business - the resulting list will be sent to you as soon as possible.
  • Q
    How to write to potential investors on the site?
    A
    Select the investor and click on "Contact with the investor." In the form that appears, enter your message and send it to the investor.
  • Q
    My several investors interested in the project. What to do next?
    A
    Join the conversation with each of them and read the information about the suppliers in their profiles.
  • Q
    I have a good investment project. Where to start work on finding an investor for it on the site?
    A
    Go to the personal account and fill to the maximum all the fields that describe your project. If you want to attach importance to the investor documents (business plan, license, etc.). The more information you give about the project, the easier it is to potential investors will find you on the site.
  • Q
    How to find the goods for import or suppliers in the directory?
    A
    In the search bar on the home page, enter the name of your desired goods in and click on the search button - the system will give you the sellers. If you already know the name of the supplier, enter it into the search bar - the system will give you information about the conditions of delivery and exporting companies.
  • Q
    I do not get offers from suppliers of goods necessary to me. Why is that?
    A
    You probably have not filled in the necessary information about your product in your personal account on the site, so you difficult to find in the relevant section of the catalog. The more information about your needs you provide, the more likely it is that the exporter will find you. Go to the personal account and fill in the "interests of the goods" in the "My Company."
  • Q
    How to send an offer for the purchase of potential contractors?
    A
    Choose a contractor and click on "Contact supplier". Then attach a text file with your proposal - the counterparty will be able to open it and read it.
  • Q
    Can I search on the site multiple headings?
    A
    Search bar on the home page allows you to search any number of products and suppliers that you need. Add the appropriate options to your favorites and start the conversation with the necessary counterparty, negotiating a deal!
  • Q
    I'm ready to export some kinds of goods. Can I search for suppliers from all them at the same time?
    A
    Of course. In the catalog http://www.globalrustrade.com/ru/products/ , on the left side, it is a form of search. By filling it, you can search for any number of goods and services.
  • Q
    Where importers in the directory can see my product?
    A
    If you click on the link http://www.globalrustrade.com/ru/products/, you get into the catalog of goods and services where all the goods and services are divided into types (agricultural products, etc.). Your goods together with the name of the company falls to the respective section of the catalog, where he sees the importer.
  • Q
    How to make potential importers of my goods you will find me in the catalog?
    A
    The personal account is necessary to fill as many fields of the company and the product that you offer. So potential contractors will be easier to find you in the directory when searching by various criteria.
  • Q
    How to send your quotation to potential contractors?
    A
    The personal account when you create a message for a company attach a text attachment. Your partner will see you attached a quotation and read it.
  • Q
    Accounts of what countries are represented on the site http://www.globalrustrade.com/?
    A
    Brazil, India, South Africa, Russia, China and 19 countries in Latin America and 11 countries in Southeast Asia.
  • Q
    Legislation in Latin America, Southeast Asia and BRICS is constantly changing. How can I find out about important changes to my work?
    A
    The site contains various background information for these purposes - it is constantly updated. Pay attention to the links on the left side of the home page - they will help you find the right information.
  • Q
    Where can I see the conversation, which was conducted with the counterparty some time ago?
    A
    For this purpose, any page click on the envelope icon in the top right corner of the screen. You will be taken to a page with the history of all your messages.
  • Q
    Can my company to act on the site http://www.globalrustrade.com/ both as an exporter and as an importer?
    A
    Of course. You choose in what capacity to search, and can search for companies and products in the directory export and directory import.
  • Q
    On http://www.globalrustrade.com/ have paid rates. What are the best free to use the site?
    A

    They give you the right to use additional options, such as:

    · Automatic Update on potential partners;

    · Improved ranking (when searching for another counterparty);

    · Discount on extra. services 10% (transaction and others.);

    · Automatic manual search of the portal by employees of contractors for business.

    These options can help you quickly find the contractors on the site.

  • Q
    Can I use the site http://www.globalrustrade.com/ free?
    A
    Yes - for any length of time. Free tariff-free will be available to the basic options such as automatic translation, independent search partners, chat with them and contacts, information on aspects of bilateral trade. Additional options are available to you when you connect one of the three toll tariffs - Standart, Optimal or Premium.
  • Q
    Some contractors / products / projects directory struck me as interesting. How do I mark them, then it was easy to see them again?
    A
    Under the description of the counterparty / product / project directory, click "Add to favorites". After that, the selected company will retain in your personal account as bookmarks. Some contractors / products / projects directory struck me as interesting. How do I mark them, then it was easy to see them again?
  • Q
    How can I compare me to some interesting contractors or goods on several criteria among themselves?
    A
    Go to the catalog or counterparties and click "Compare" to block a specific counterparty. Noting therefore more interesting to you, you will be able to see them in a table comparison of the various options.
  • Q
    I have questions and suggestions to http://www.globalrustrade.com/. How do I contact with the management of the portal?
    A
    You can contact us via the feedback form on the site. To open it, you need to click the "Contacts" - it is located on the left side of the home page. I have questions and suggestions to http://www.globalrustrade.com/. How do I contact with the management of the portal?
  • Q
    I am displeased with the site or communicating with the counterparty. How can I leave a complaint on these occasions?
    A
    You can leave a complaint via the feedback form on the site. To open it, you need to click the "Contacts" - it is located on the left side at the bottom of the home page. Press the left "your complaint," fill out the form and click "Send". I am displeased with the site or communicating with the counterparty. How can I leave a complaint on these occasions?
  • Q
    How can I be sure of the reliability of a company?
    A
    The website administration will carefully examine the company, representatives of which are registered on the site. We can say with confidence that none of them is a one-day firms.
  • Q
    Where can I get help on the tariffs, sanitary requirements, tax collections, and so on?
    A
    On the home page, on the right side, there are links to all the information you need. We hope that here you will find all the necessary information! Where can I get help on the tariffs, sanitary requirements, tax collections, and so on?
  • Q
    Why do I need a personal account on the site and how to use it?
    A

    To enter the private office, click on the arrow next to the name of your company on the top right of the home page. Going into the personal cabinet, pay attention to the active links in the left side of the page. By clicking on it, you can:

    · Fill in the information about the company and the goods which are interested in or sell as well as the scope of activities, which are ready to consider the investment project, and so on. This will help potential contractors find you through search.

    · View reviews of their company.

    · Read the messages sent by you to counterparties, or write to them.

    · Learn about your chosen tariff on the site.

    · Change the password to access the site if necessary, and other information about their company.

    · Customize notifications of private messages, events in your area, and so on.

    Why do I need a personal account on the site and how to use it?
  • Q
    I do not speak English. How do I understand the company?
    A
    The site runs an automatic translator. All the answers to the counterparty in a private office, and other important information you will see in the language of your choice as the main site!
  • Q
    How to send a company that interests me?
    A
    To do this, you must find a directory of its companies through the search box, then click "Contact with the 'next to the name of the company. The message that you enter in the Open box, will be sent to the counterparty. How to send a company that interests me?
  • Q
    How do I find the right company or product?
    A

    On the home page http://www.globalrustrade.com/ru/ have the search string. Type the product name in it, his country of export or import - and the system will give you options!

    How do I find the right company or product?
  • Q
    How can I communicate with other users through the site?
    A
    In the upper right corner of the site is a drop-down menu allowing you to select the language in which you would like to chat. When corresponding with others built translator will automatically translate the text in your chosen language. How can I communicate with other users through the site?
  • Q
    I forgot my password and can not log in to the site. What to do?
    A
    If you have forgotten your password to access the site, please click on the "Forgot Password" under the entry form e-mail and password. In the screen, then enter your email address and click on the button "I am not a robot" below, and then click "Reset Password." Within a few minutes on your mail comes all the necessary information - follow the instructions in the letter, and soon you will again be able to enter the site. I forgot my password and can not log in to the site. What to do?
  • Q
    Why do I need to register on the site? How to do it?
    A

    Registration for http://www.globalrustrade.com/ gives you the opportunity to have direct contact with exporters, importers, investors and holders of investment projects, to search for products or projects on certain parameters, including price, volume and delivery terms. Registered users access personal account on the website through which it is convenient to look for the right products or companies, compare them with each other and conduct direct correspondence.

    To register, click on the button "Register" in the top right corner of the home page http://www.globalrustrade.com/. Open registration form - it is necessary to fill in all the fields. Then click on the button "Register" at the bottom of the page. Are you registered!

    Within a few minutes of signing up to your specified mailbox will receive a letter with a login and password. To enter the site the next time, use them to introduce the site.

  • Q
    I found a partner, but do not know how to get / send the goods to the desired point. What to do?
    A

    Portal of mutual trade of the countries of Latin America, Southeast Asia and the BRICS enables significant discounts when ordering the transportation of goods and provides other services in freight forwarding software deals.

    To learn more, go to the "Transporting loads" link http://www.globalrustrade.com/ru/transfer/ or email us via the feedback form.

  • Q
    How to understand the documentation that accompanies the execution of any transaction on the site?
    A

    For your convenience, on site there is a section "Legal support of export-import transactions." It is available on the link http://www.globalrustrade.com/ru/juridicaltracking/. Here you can take the help of lawyers portal - our experts have extensive experience in international transactions and cooperate with residents http://www.globalrustrade.com/ at the lowest prices.

  • Q
    Where did portal http://www.globalrustrade.com/? This is a government project or private?
    A

    http://www.globalrustrade.com - portal mutual trade of the countries of Latin America, Southeast Asia and the BRICS. The link http://www.globalrustrade.com/ru/about/, you will receive full information about the project, which unites suppliers and importers, investors and holders of investment projects.

  • Q
    Where can I find information on the financial support of import and export by the State?
    A

    Required information is located on the link http://www.globalrustrade.com/ru/gos/

  • Q
    Do portal information about export and import tariffs countries, customs duties on various kinds of goods, and so on?
    A

    This information is available at http://www.globalrustrade.com/ru/duties/ and is constantly updated.

  • Q
    How can I change the information about your company in your personal account on the site?
    A
    Go to My Account, and then - in the section "My Company." Click "Edit" next to the name of the firm, and then change the necessary information in the fields discovered. Complete the process by pressing the "Save changes". How can I change the information about your company in your personal account on the site?
  • Q
    I found a partner in import / export, but I do not know his language. How do I write a message, so that we understand each other?
    A
    Start writing a message by clicking on the button "Contact supplier". Automatic translator working on the site so that your message will be translated into a potential partner when it is sent. You will get an answer, translated into the language indicated as the principal at the opening of the site. I found a partner in import / export, but I do not know his language. How do I write a message, so that we understand each other?
  • Q
    How to change the language in which the site work?
    A
    This can be done as follows: in the upper right corner click on the desired language in the drop-down list. The site supports 6 major languages ​​of the participating countries - Russian, English, Hindi, Portuguese, Spanish and Chinese. How to change the language in which the site work?
  • Q
    What gives me the possibility of use of a private office on the site? What can I do with it?
    A

    Here you can:

    · Edit information about their own company;

    · Read reviews of your partners to work together and transactions;

    · See the rating;

    · Read the message and see the history of all the correspondences, to respond to them by investing in the letter various documents, photos and so on;

    · Configure notifications (if you wish, they can come in the mail or not);

    · Replenish the balance on the site and change the tariff;

    · Edit personal information, change your login and password to access the site;

    · Leave the site and go into it with a different account, and so on.

  • Q
    How is the rating of the registered on the site? How can I improve my rating?
    A
    Rating Online is formed on the basis of reviews of the work with you to your partner. If you have at least a few positive reviews, your credibility increases, and partners understand that you can work without risk. Accordingly, in order to increase ratings, it is necessary to success, honestly and conscientiously to start and complete the transaction. Following the transaction, you can write a review partner, and he - you. Other users will see it in the "Comments".
  • Q
    How to become an investor in the site?
    A
    When you register tick next to the inscription "Investor" in selecting the status on the site - and you will search for available investment projects for investment. If you are already on the site as, for example, exporting, go to the tab "My company" in your account and click "Edit." After that, check the box next to the status of "Investor" and then click "Save changes" at the bottom of the page. Now you - the investor, and you can pick out an interesting project for investment. How to become an investor in the site?
  • Q
    How to find an investor for its investment project on the site?
    A
    Go to the tab "My company" in your account and click on the tab "investment projects", and then fill in as much information about it in the Open box. With this information, investors will be able to find you in the directory. To find investors alone, click on the tab "Public Investment Projects" on the home page. How to find an investor for its investment project on the site?
  • Q
    How to add items that I would like to import / export?
    A
    The personal account, go to the tab "My company" and fill in the "Featured Products". Write goods a comma - the number is not limited. For these products you can find importers. How to add items that I would like to import / export?
  • Q
    I registered on the website as an importer. Can I, without logging in again, change the status to "exporting"?
    A
    Yes, you can. To do this, go to the Members Area and in the tab "My company" click "Edit." After that, check the box in the line in which you would like to speak at the site and then click "Save changes" at the bottom of the page. Note: you can be both an importer and exporter, if the two put a tick in the appropriate places. I registered on the website as an importer. Can I, without logging in again, change the status to "exporting"?